Términos del servicio

Terms of Service

Last Updated: September 25, 2026

Welcome to DDG Pets. These Terms of Service govern your use of our website and your purchases from our online store. By accessing our website or placing an order, you agree to these Terms.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement in your place of residence.

You may not use our products or services for any illegal or unauthorized purpose.

2. Products and Information

We make every reasonable effort to display product descriptions, images, prices, and other information as accurately as possible.

However, product colors, packaging, appearance, or other details may vary slightly from what is displayed on our website.

We reserve the right to modify or discontinue products, prices, promotions, or services at any time.

3. Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing errors, product availability issues, or incorrect order information.

If we cancel an order after payment has been processed, the applicable amount will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information.

4. Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Payment must be successfully completed before an order can be processed.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

5. Shipping and Delivery

Estimated shipping and delivery times are provided for convenience and are not guaranteed unless expressly stated.

Delivery times may be affected by carriers, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before making a purchase.

For health and safety reasons, certain opened or used products, including pet supplements, treats, food, hygiene products, and other consumable products, may not be eligible for return except when damaged, defective, or incorrect.

7. Pet Health Information

Information provided on the DDG Pets website is for general informational purposes only and is not intended to replace professional veterinary advice, diagnosis, or treatment.

Always consult a qualified veterinarian regarding your pet’s health, medical condition, diet, supplements, or treatment.

Follow all product instructions, warnings, and recommended usage provided by the manufacturer.

8. Third-Party Products and Services

Some products available through DDG Pets may be manufactured, supplied, or fulfilled by third parties.

Third-party services, websites, payment processors, and shipping carriers may be subject to their own terms and policies.

9. Intellectual Property

The DDG Pets name, branding, website content, graphics, and original materials may not be copied, reproduced, distributed, or used without permission, except where otherwise permitted by law.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

10. Prohibited Uses

You may not use our website to engage in unlawful activity, attempt to interfere with the security or operation of the website, transmit malicious software, commit fraud, or violate the rights of DDG Pets or any third party.

11. Limitation of Liability

To the fullest extent permitted by applicable law, DDG Pets will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when the updated Terms are posted on our website, with the updated date shown above.

13. Governing Law

These Terms will be governed by the laws applicable to DDG Pets and its operations, without limiting any consumer rights that apply under applicable law.

14. Contact Information

If you have questions about these Terms of Service, please contact DDG Pets through the contact information provided on our website.

Thank you for shopping with DDG Pets. 🐾