Política de envío

Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with DDG Pets! 🐾

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Processing times may vary depending on product availability.

Shipping & Delivery

Estimated delivery time is typically 7–20 business days after processing, depending on the product, shipping method, destination, and product availability.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier delays, holidays, weather conditions, customs processing, high order volumes, or other circumstances outside our control.

Multiple Packages

Some products may be fulfilled from different warehouses or suppliers. If you order multiple items, they may arrive separately and at different times.

There will be no additional shipping charge to the customer solely because an order is delivered in multiple packages.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Products advertised with Free Shipping will not have a standard shipping charge added at checkout for that eligible shipment.

Order Tracking

When tracking information is available, customers will receive tracking details after their order has been shipped.

Please allow a few days for tracking information to update after receiving your tracking number.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify the delivery address.

Delayed Orders

Occasionally, packages may experience unexpected delays.

If your order has not arrived within the expected delivery timeframe, please contact DDG Pets so we can review the tracking information and assist you.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the product and packaging.

If an order appears to be lost in transit, please contact us so we can investigate the shipment and determine the appropriate resolution.

International Orders

International shipping availability depends on the product and destination.

Customers may be responsible for customs duties, import taxes, or other fees imposed by their country unless otherwise stated during checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact DDG Pets through the contact information provided on our website.

Thank you for shopping with DDG Pets! 🐶🐱❤️