Refund policy

Refund & Return Policy

At DDG Pets, your satisfaction is important to us. We want you and your pets to be happy with every purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging and condition.

For health and safety reasons, opened or used pet supplements, treats, food, hygiene products, or other consumable products cannot be returned unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide your order number and photos of the item and packaging so we can review the issue.

If approved, we will provide a replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your eligible return, we will notify you if your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs for returns due to a change of mind or ordering the wrong product.

If the product arrived damaged, defective, or incorrect, DDG Pets will cover the applicable return or replacement costs.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.

Contact Us

If you have any questions about a return or refund, please contact DDG Pets through our website.

Thank you for shopping with DDG Pets! 🐾